We welcome bug reports and suggestions for free photo and video tools. To describe a problem, include your browser name, phone/computer type, and the steps that triggered it—but please do not send private videos or photographs.
Support without sharing files
You can try another modern browser, a smaller video clip, or an H.264 MP4 when a device cannot decode a file. See frequently asked questions for common issues.
To support development voluntarily, visit our Ko-fi page. That link is for donations, not a guaranteed helpdesk.
What to include in a bug report
Note the tool name, device, browser version, file type, approximate dimensions or clip length, and the exact on-screen error. If it also happens with our synthetic sample clip, mention that. Leave out private filenames, screenshots with faces, and original media. Use the video troubleshooting guide to narrow down the problem.